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Return Policy

Thanks for shopping with Frog!

If you are not satisfied with your purchase or have any questions regarding your order, please contact us at


You have 14 days from the date received to return an item. 

Returned items must be unused and in the same condition as received, in the original packaging, and with a proof of purchase. 

Please be sure to use a secure shipping address for your order.  Frog is not able to refund lost or stolen items. 


Items can be exchanged for a different size or for an item of equal value. 

Please email, and we'll check our stock to make sure you get the item you want. 


If you would like a refund, email

Returned items will be inspected when received. You will be notified of the status of the refund, and if approved, a refund will be issued to the original method of payment. 


You are responsible for the cost of shipping for returned or exchanged items. 

Please ship all returns and exchanges to 12118 Sherman Way North Hollywood, CA 91605

Sale Items

We can exchange sale items if the item you need is in stock. Please contact

If you would like to return a sale item after the sale has ended, you will be refunded the sale price of the item. Once the item is sold out, we do not accept returns. 

Thank you! - frog